Pricing
Many small businesses claim that the cost of technical support exceeds the cost of new hardware. Often, they are right, especially if one factors in:
- setup time of new hardware
- program installation and/or configuration
- user data migration
- time on hold with "outsourced" vendor tech support
- vendor tech support personnel who are "green"
We agree technical support can be expensive, especially for small and medium businesses with minimal IT budgets.
Our Pricing Model
Our model is different, we prefer on-going customer relationships. We start with a free consultation. Most often, we give a flat rate estimate. After our initial engagement, we then offer follow-on onsite and/or phone support if needed. This saves you money, as if you need future support, we already know your system and can more quickly isolate and fix a problem.
Our Support include:
- Flat rate per incident
- Flat rate block of hours
- Per hour (generally phone support)
- Per 1/2 hour (phone support only)
What this means
No open ended hourly or phone support per minute charges.
Not paying someone for on the job training. For new products we sell, we thoroughly test in our own lab and on our nickel. For existing products, we more than likely already have a solid knowledge base of installation best practices to insure a smooth process.
Yes - to experience professionals who are familiar with the products and practiced in bringing in projects on time and within budget.
The bottom line
We have been in business since 1987 to help our customers, not to gouge them. We want to solve your problem and get you back to work. Therefore we will work with you to find a pricing plan that meets your goals and budget, yet keeps us around for the next installation or problem.
And the best part?If we do not fix it, you are not charged!